A melange of serenity and substance ‘MAYFAIR LAKE RESORT, RAIPUR’

Where the whirling clouds embrace the extraordinary beauty of the pristine Jhangh Lake, there lies the resplendent MAYFAIR Lake Resort, Raipur enveloped in abundant foliage. With its incredible ambience, think big bronze statues and aesthetically-pleasing paintings adding a creative burst, imposing banqueting and event spaces as well as heartfelt personalised service, this resort is simply exquisite. The experience can only be described as an indulgent dive into pleasure

With the unruffled waters of the Jhangh Lake, the greeneryshrouded resort has spacious and luxurious rooms, delectable cuisine and congenial resort staff, which makes for the high spots of the stay at MAYFAIR Lake Resort, Raipur. We were welcomed to the resort with gracious smiles and the sight of statues of humans and animals, vibrant portraits of several Hindu gods and goddesses and animals by Dhiren Sasmal. The resort lobby has a splendid piano as the centrepiece surrounded by intricately designed pillars. The resort presents its patrons with a vast variety of accommodation options to choose from, there are 124 well-appointed suites and rooms divided into Executive Rooms (113), Spa Suites (two), Deluxe Suites (eight) as well as one Presidential Suite. The Presidential Suite is spread across 6,000 sq ft with two master bedrooms and two living rooms which also has a private access way, lawn and pool. The Spa Suites are specifically created for the physicallychallenged guests. There are 12 blocks with 12 rooms in each block that are spread across three floors. With the choicest of amenities suiting the needs of the modern discerning traveller, most of the rooms are either lake-facing or canal-facing with pleasing garden views while some are inter-connected for families. With the standard rooms covering an area of 750 sq ft, this resort also boasts of certain rooms with open to the sky garden. The resort aptly embodies MAYFAIR’s theme ‘Stay with Us, Stay with Nature’. There’s a Shiv temple that is also in most MAYFAIR properties. MAYFAIR Lake Resort, Raipur is the ideal and elegant wedding venue in Raipur giving the other wedding hotels in the city a run for their money as this resort provides admirable and awe-inducing outdoor and indoor banqueting spaces. The open-air venue ‘Vatika’, boasts 99,000 sq ft space, with a permanent mandap and a permanent podium, has the sweeping views of garden on one side and lake on the other for a dream wedding. Taking care of the wedding celebrations is the open-air venue ‘Aangan’. Catering to the corporates is the indoor pillar-less banquet called MAYFAIR ballroom, illuminated by lights that can change colours. Covering 8,800 sq ft space while providing a seating capacity of 1100 people, this ballroom also has a separate entrance. There are other meeting and banquet venues such as three MAYFAIR House and three MAYFAIR Board Rooms with capacities ranging from 12 to 1200 guests suiting corporate traveller’s needs. Looking for some rejuvenation or pampering? Then this property has granted your wish with the spacious and splendid MAYFAIR Spa with their signature treatments that are worth splurging on. Offering a slice of tranquility, this spa has four single massage rooms and two couple massage rooms wherein they recreate the sound of waterfall during the spa session to induce calmness. It also houses a bridal makeup room, a manicure and pedicure station and a unisex salon. There’s also a library and business centre in the vicinity. The resort houses two restaurants ‘Teapot’ and ‘Mamma Mia’ for all the culinary enthusiasts and gastronomes out there. It is among the alluring features of this property as their fare is delectable that creates a burst of flavours. Teapot with its elegant décor that seems to have arrived straight out of a children’s book, has carefully arranged assorted tea kettles in certain sections in addition to flower paintings on the walls. The restaurant, also comprises three themed private dining areas, offers breakfast and dinner buffet including a range of oriental and international cuisine besides the much-admired Indian cuisine. Mamma Mia is a Mexican and Italian restaurant that is also renowned for its bakery and confectionery items. It has a live kitchen so the guests can witness the chefs creating culinary magic and learn a trick or two. The thought behind this was to make the guest’s experience more fun, interactive and interesting as they can watch the chefs at work. The three bars with three different settings satisfy the sensibilities of different age groups and each houses some of the best international spirits. For relaxed evenings, look no further than The Baron & Baroness, as it seamlessly transports you to an elegant Irish pub. Its décor follows the principle of less is more and has classic wooden flooring with leather sofas. After a hectic day of meetings or sightseeing, unwind at the Lounge Bar with a selection of drinks while reveling in the views of Vatika and the lake. Here you can shake a leg at the dance floor and those with a penchant for singing can enjoy karaoke. There’s also a forest-themed bar wrapped in plants and trees that literally brings the wilderness to you, referred as the Jungle Bar. For a uniquely wild party head straight to the Jungle Bar with its live stations for grills, barbeque and finger food besides alcoholic beverages. The realistic statues of wild animals and birds add to its ambience. This resort has a Kid’s Play Area as well and plenty of space for them to run around including the alleys with motifs of leaves and flowers and greenery around. It also has swimming pool with adults and kids section, gym and a rain dance area for pool parties. This lavish lakeside resort is indeed ideal for weddings, corporate gatherings or even for a leisurely staycation.


With an incredible drive, great zeal and warm smile, Sanjeeb Pattanaik, Resort Manager, MAYFAIR Lake Resort, Raipur in a freewheeling interview with TravelScapes reveals how this luxury resort is catering to the requirements of the ever-growing MICE and the lucrative wedding segment, attracting guests not only from Raipur but central India as well. He elaborates why in F&B in Raipur has evident leverage over other segments


What are the upcoming plans for MAYFAIR Lake Resort, Raipur to make it reach new heights?

We have recently launched Raipur’s most exotic and luxurious brand MAYFAIR Lake Resort, Raipur and in my opinion, it’s the best property in Central India. It’s so incredible that it markets itself and is growing strong by word of mouth. People from Raipur and central India are increasingly visiting this resort that itself speaks for the popularity it has gained in a short period. We, as a MAYFAIR Group, are actively engaging in promotions across all channels ranging from print, electronic and social media, all of this enhances the popularity of the property, as well.

Given your experience across a bunch of markets, how different is Raipur as a market?

Raipur is a closely-knit commercial market. In terms of revenue, this market is most suited for MICE. People of Raipur are food buffs and thus we believe that the F&B segment would fetch more revenue than the room segment. Both our restaurants, TeaPot and Mamma Mia serve scrumptious cuisine. There are live kitchen stations where the patrons can interact with the chefs and dishes can be personalised according to their liking. Here the guests can savour what can probably be called the town’s best buffet, which is massive in terms of the sheer variety that’s available here. We try to go beyond the usual and create something unique yet flavoursome in terms of the preparation and cuisine. Even the Jungle Bar has everything working in its favour to become a popular party address among the youth giving off a vibe of Chhattisgarh jungle. The Baron & Baroness is a classic bar with a laidback feel to it while Lounge Bar is a highenergy bar with a disco and karaoke. We have different bars suiting the interests of different age groups. With the vast lawn and lake as well as the rooms offering copious space, MAYFAIR Lake Resort, Raipur is a spread out property and a destination in its own right. We are aiming to capture a large chunk of MICE and the wedding segment of guests.

How do you keep yourself and the team motivated, especially in this demanding job? Retaining a loyal hotel staff involves an investment of steadfast motivation and I actively impart that as they are my key assets. In the process of encouraging them, I also get motivated. It begins with keeping yourself happy, creating a positive vibe around that also persuades your staff, who is your strength, to stay happy and with you. The service industry is not a time-bound job and one needs to keep them positive and charged up at all times. Several times I feel low as well but I know that my staff is looking up to me and I also look at them for motivation. I believe that if I am successful it is because of my staff’s teamwork. We focus on employee engagement activities as well to boost their morale, be it playing sports, games or watching movies together. We keep them abreast of the latest technology and current developments of the hotel industry world over as we also believe in imparting education and enhancing their knowledge.

What according to you is MAYFAIR Lake Resort, Raipur’s biggest revenue earner?

Weddings fetch major revenue for the property and we are booked for the next few months. The trend that I have witnessed in Raipur is mostly of residential weddings where the guests’ book the rooms for two to three days where various celebrations are hosted beside pool parties, wedding and reception. During summer and monsoon season the wedding and functions are hosted in the courtyard and ballroom area while during winters it shifts to the open-air lawn near the lakeside.

Tell us about the role of technology in the hospitality industry and how is MAYFAIR as a brand leveraging it?

We are always improving and upgrading ourselves in terms of adopting better technology to make the experience smoother and it’s a continuous process. Our property management software is cloud-based and we also have HRMS software installed for the employees. We are using cost-saving technology and are also trying to introduce Artificial Intelligence into the system for seamless check-in of the guests.

Give us an insight into your plans for driving occupancy and RevPAR at the property?

We have our central reservation system, regional offices across the country, GSA’s in Mumbai and Bengaluru and a central office as well. Apart from the staff who work on the CRAs, revenue management and those who deal with OTAs, offline and online sales. We also promote our resort via online and social media channels. It’s a process and the employees are given their targets which have been seamlessly achieved so far.

What’s your management style? How do you ensure the MAYFAIR standards are met?

We focus on external and internal customers. If external customers or the guests are treated well and leave with memorable experience, they end up giving us more business. The internal customers are our staff to whom great attention is given and are taken care of by us. They are our assets who perform. I believe a great hotel does not achieve this repute due to its architecture or design but because of the people behind that hotel who make it successful. We aim to keep both of these customers exultant.

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