Lufthansa has recently earned the IATA ONE Order certification. ONE Order is the IATA initiative to modernise its member airlines’ flight booking and accounting processes, to enable them to align their products even more closely to customers’ needs and substantially simplify the customer’s booking experience. Under the ONE Order approach, the customer is issued a single reference number for their journey, known as their Order ID that covers all their flight and supplementary product documents.
ONE Order thus allows all the travel products and services for a particular trip – even those of other providers such as partner airlines or third parties such as hotels and car rental companies – to be fully integrated under a single booking reference number. The adoption of ONE Order has been made possible by IATA’s New Distribution Capability (NDC) standard, which is using the XML standard to modernise the system’s communications between airlines and other travel service providers.